Terms & Conditions – MixDorm

Welcome to MixDorm, your social travel companion for hostel and dormitory stays across the globe. These Terms & Conditions (“Terms”) govern your access to and use of MixDorm’s services, including our website, mobile application, and travel tools provided by Hostel Mixdorm Private Limited (“MixDorm,” “we,” “us,” or “our”).

By using MixDorm, you agree to be bound by these Terms. If you do not agree, please discontinue use of our platform.

1. Eligibility

• You must be 18 years or older to register, book, or use any part of the MixDorm platform.
• By using our services, you represent that you are of legal age and have the authority to enter into this agreement.

2. Bookings & Payments

• All bookings made via MixDorm are subject to hostel availability and final confirmation by the property.
• Advance payments, where applicable, are non-refundable, unless otherwise mentioned in the listing
• Full payment may be required at the time of check-in as per the property’s policies.
• Prices may fluctuate based on demand, currency changes, or promotions. We reserve the right to modify prices without prior notice.

3. Check-In / Check-Out Policies

• Standard check-in: 12:00 PM
• Standard check-out: 10:00 AM
• Early check-in or late check-out may be offered at the discretion of the hostel and subject to availability.
• A valid government-issued photo ID (passport, Aadhaar, etc.) is mandatory at check-in
• Local laws and hostel policies may apply based on destination.

4. Guest Responsibilities & Code of Conduct

By using MixDorm and staying at a listed property, you agree to:

• Be respectful of fellow travelers, hostel staff, and local culture
• Not bring non-resident guests into hostel rooms; meetings must be held in designated common areas
• Keep your personal belongings secure. MixDorm and hostels are not responsible for any lost or stolen items.
• Avoid any illegal, disruptive, or offensive behavior. Hostels reserve the right to remove guests without refund for violations

5. Group Bookings

• MixDorm does not permit group bookings exceeding 8 persons in a single reservation. ople.
• For groups of 4 or more, properties may intentionally assign different dorm rooms to maintain dorm integrity.
• Unauthorized group reservations may be cancelled without notice or refund.

6. Changes, Cancellations & Refunds

• Reservation modifications are subject to availability and the property’s policies.
• Unless specifically stated on the booking page, all cancellations are non-refundable.
• Cancellation terms may vary for special events, peak seasons, or partner-hosted bookings. Please review booking details carefully.

8. Limitation of Liability

• MixDorm acts as a travel intermediary, connecting travelers with hostels and experiences
• We are not liable for:
  • Damages, loss, or injury during travel or stays
  • Service issues caused by the property
  • Booking disputes between the user and hostel

We do not guarantee uninterrupted or error-free service, and MixDorm shall not be responsible for any indirect, incidental, or consequential damages.

9. Privacy & Data Use

Your privacy matters. MixDorm collects and uses your data in accordance with our Privacy Policy, including personal information required to fulfill bookings and enhance your experience.

10. Intellectual Property

All content, design elements, logos, and technology used in MixDorm are the intellectual property of Hostel Mixdorm Private Limited or its partners. You may not copy, modify, or distribute any part of the platform without our written consent.

11. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India, with jurisdiction exclusively in the courts of Madhya Pradesh.

For international bookings, users agree to abide by applicable local regulations and property policies.

12. Changes to Terms

We may revise these Terms from time to time. Updates will be posted on our website or app, and continued use after changes means you accept the revised Terms.

13. Contact Us

For questions or concerns about these Terms:

Hostel Mixdorm Private Limited

📧 Email: support@mixdorm.com

🌐 Website: www.mixdorm.com