MixDorm Booking & Refund Policy

At MixDorm, we’re committed to providing a seamless and fair experience for our global backpacker community. This policy outlines important terms regarding bookings, refunds, cancellations, check-ins, and group stays. By making a reservation through MixDorm, you agree to the following:

1. General Terms

• All guests must be 18 years or older to check in.
• A valid government-issued photo ID is required at check-in. Accepted IDs include:
  • ○ Passport
  • ○ Aadhaar Card
  • ○ Driver’s License
  • ○ Voter ID
  • ❌ PAN Cards are not accepted.
• Local ID holders may be denied entry, based on property discretion.
• MixDorm is designed for solo travelers and young backpackers.Families with children are advised to seek alternative accommodations better suited for their needs.
• Advance payments made during booking are non-refundable.
• Full payment of the remaining amount is required at check-in.
• Non-resident guests are not allowed in dorm rooms. Visitors may only be met in designated common areas.
• For bookings of 3 or more people, shared dorm room allocation is not guaranteed.
• Policies may vary depending on destination, local laws, or seasonal factors and will be mentioned at the time of booking.
• Guests are responsible for their own personal belongings.
• Pets are not allowed.
• Breakfast is not included in the standard booking price and can be purchased at the property separately.
• The hostel reserves the right to deny entry or evict any guest whose behavior is considered inappropriate or disruptive.
• Right of admission is reserved.
• Additional or custom policies may be displayed on individual property listing pages and apply accordingly.

2. Booking Extension Policy

• Stay extensions are subject to current room availability and prevailing rates at the time of request.
• Extension rates may differ from those of the original booking.

3. Cancellation & Refund Policy

• All advance payments are strictly non-refundable, unless otherwise specified on the property's booking page.
• No refunds will be issued for:
  • No-shows
  • Early check-outs
  • Guest misconduct leading to eviction
• In cases of extenuating circumstances (natural disasters, government travel bans, etc.), decisions will be made on a case-by-case basis at MixDorm’s discretion.

4. Group Stay Policy

• MixDorm does not permit group stays of more than 8 people, unless pre-approved in writing.
• Groups of 4 or more may be split across multiple dorms, regardless of request, to maintain the social integrity of dorm spaces.
• Unauthorized group bookings may be cancelled without refund, either prior to arrival or on the spot.
• If any group exhibits disruptive or inappropriate behavior, the property reserves the right to cancel the stay without any refund.
• Right to admission is reserved.

5. Check-in & Check-out Policy

• Standard check-in: 12:00 PM
• Standard check-out: 10:00 AM
• Early check-in and late check-out may be permitted subject to availability and the discretion of the property.
• Guests are welcome to relax in common areas during early arrivals or post-checkout wait periods.

6. Destination-Specific Policies

Some hostels or cities may enforce special rules or restrictions during festivals, holidays, or peak travel seasons. These will be clearly mentioned at the time of booking and override general policies where applicable.

7. Contact & Support

For policy clarifications, cancellations, or booking support, please reach out to us:

Hostel Mixdorm Private Limited

📧 Email: support@mixdorm.com

🌐 Website: www.mixdorm.com