Official Policy · Hostel Mixdorm Pvt. Ltd.

Booking & Refund
Policy.

Fair, transparent, and built for the global backpacker community. By making a reservation through MixDorm, you agree to the following terms.

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Section 1

General Terms.

These rules apply to all bookings made through the MixDorm platform, regardless of property or destination.

Valid ID at check-in
✓Passport
✓Aadhaar Card
✓Driver's License
✓Voter ID
✗PAN Card
All guests must be 18 years or older to check in.
Local ID holders may be denied entry based on property discretion.
MixDorm is designed for solo travellers and young backpackers. Families with children are advised to seek alternative accommodations.
Advance payments made during booking are non-refundable.
Full payment of the remaining amount is required at check-in.
Non-resident guests are not allowed in dorm rooms. Visitors may only be met in designated common areas.
For bookings of 3 or more people, shared dorm room allocation is not guaranteed.
Guests are responsible for their own personal belongings.
Pets are not allowed.
Breakfast is not included in the standard booking price and can be purchased at the property separately.
The hostel reserves the right to deny entry or evict any guest whose behavior is considered inappropriate or disruptive.
Right of admission is reserved.
Additional or custom policies may be displayed on individual property listing pages and apply accordingly.

Section 2

Booking Extension Policy.

Want to stay longer? Here's what you need to know.

Stay extensions are subject to current room availability and prevailing rates at the time of request.
Extension rates may differ from those of the original booking.

Section 3

Cancellation & Refund Policy.

Every MixDorm booking is paid upfront through us — one simple rule for all hostels and guests.

Cancellation policy varies by hostel — see details.

Cancellations are subject to the hostel's policy and MixDorm's booking terms. See mixdorm.com/refundpolicy for details.

Section 4

Group Stay Policy.

MixDorm is designed for the backpacker community. Group stays have specific rules to maintain the social experience for all guests.

8
Max group size
Pre-approval required for groups larger than 8 persons
MixDorm does not permit group stays of more than 8 people, unless pre-approved in writing.
Groups of 4 or more may be split across multiple dorms — regardless of request — to maintain social integrity.
Unauthorized group bookings may be cancelled without refund, either prior to arrival or on the spot.
If any group exhibits disruptive or inappropriate behavior, the property reserves the right to cancel without refund.
Right to admission is reserved.

Section 5

Check-In & Check-Out.

Standard timings apply across all MixDorm properties unless otherwise specified on the listing page.

Standard check-in
12:00 PM
Standard check-out
10:00 AM
Early check-in
Subject to availability & property discretion
Late check-out
Subject to availability & property discretion
Common areas
Available during early arrivals & post-checkout wait

Section 6

Destination-Specific Policies.

Some hostels or cities may enforce special rules during festivals, holidays, or peak travel seasons.

Local rules take priority
Special destination-specific policies will be clearly mentioned at the time of booking and override these general policies where applicable. Always review your specific booking details carefully.

Need help with a
booking or refund?

Hostel Mixdorm Private Limited
www.mixdorm.com

We respond to all booking and refund queries within 24 hours.