Privacy Policy

Welcome to MixDorm, the social travel app for global hostel and dormitory stays. Your trust is vital to us. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you use our platform (web and app) or interact with our services. It is in line with global OTA privacy standards and complies with applicable data protection laws including the General Data Protection Regulation (GDPR) and India’s Digital Personal Data Protection Act (DPDP), 2023.

1. Information We Collect

1.1 Personal Information

We collect personal information when you:

• Make a booking or inquiry
• Contact customer support
• Sign up on our platform
• Participate in contests, surveys, or events

This may include:

• Full name
• Email address
• Mobile number
• Date of birth
• Payment details (handled securely via third-party processors)
• Government-issued ID (when required for local legal compliance)

1.2 Booking and Travel Information

We collect data related to:

• Travel dates, preferences, hostel selectionsMake a booking or inquiry
• Reviews, ratings, or messages to hosts
• Your interactions with co-travelers via MixMate, MixRide, or other community features

1.3 Device & Usage Data

• IP address, browser type, operating system
• Location data (with user consent)
• App usage behavior, session duration, referral source
• Cookies and similar technologies (see section 5)

2. How We Use Your Informtion

We use your data to:

2.1 Provide and Manage Services

• Process bookings and payments
• Facilitate roommate matching or ride sharing
• Offer personalized hostel and activity suggestions
• Enable contactless check-ins and smart support

2.2 Improve User Experience

• Analyze usage to enhance UI/UX, features, and discoverability
• Debug and optimize technical performance

2.3 Marketing and Recommendations

• Send promotional content, travel ideas, and offers (via email, push notifications, or in-app messages)
• Provide curated hostel suggestions based on preferences or past activity

You can opt out of marketing at any time via the app settings or email link.

2.4 Legal & Regulatory Use

• Respond to legal requests and prevent fraud
• Comply with local laws where your booking is made (e.g., sharing guest data with hostel operators or law enforcement if required)

3. Sharing Your Data

We do not sell your personal data. However, we may share your data under strict conditions with:

3.1 Accommodation Partners

• Hostels or dorms you book through MixDorm (to confirm your reservation or fulfill local guest check-in regulations)

3.2 Travel Tech Partners

• Channel managers (e.g., Cloudbeds, eZee, STAAH) or OTA integrators for syncing room availability and bookings

3.3 Payment Processors

• PCI-DSS compliant partners to securely handle your transactions

3.4 Marketing & Analytics Vendors

• Trusted tools like Google Analytics or Meta Ads for optimizing campaigns (anonymized where possible)

3.5 Government or Legal Authorities

• When legally obligated or for fraud, dispute, or emergency handling

4. Your Rights

You have full control over your personal data. You may:

• Access: Request what data we hold about you
• Correct: Update or fix inaccurate data
• Delete: Ask us to delete your account and data (except where retention is legally required)
• Withdraw Consent: Opt out of marketing or certain data uses

To exercise any of the above rights, email us at [support@mixdorm.com].

5. Cookies & Tracking Technologies

MixDorm uses cookies and similar tools to:

• Maintain your login sessions
• Understand preferences and improve features
• Track analytics and user flow across pages

You can control cookies via your browser settings.

6. Data Retention

We retain your data as long as necessary to:

• Provide you services
• Comply with legal obligations
• Resolve disputes or enforce our agreements

Inactive account data may be anonymized or deleted after a defined period (e.g., 36 months).

7. International Data Transfers

As a global travel platform, your data may be processed in other countries. We ensure adequate safeguards are in place, such as:

• Data transfer agreements
• Cloud service providers compliant with GDPR or equivalent frameworks

8. Data Security

We use industry-standard security measures including:

• HTTPS encryption
• Firewalls and secure cloud infrastructure
• Role-based access to data

Despite these efforts, no system is completely foolproof. In case of a data breach, we will notify affected users as per legal requirements.

9. Children's Privacy

MixDorm is not intended for users under the age of 16. We do not knowingly collect data from minors.

10. Changes to This Policy

This policy may be updated from time to time. We will notify you via email, app notification, or on this page whenever significant changes are made.

11. Contact Us

If you have questions, concerns, or want to exercise your rights:

MixDorm Travel Private Limited

Email: support@mixdorm.com

Registered Office: Mumbai, Maharastra, India.