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Section 1
Cancellation Policy.
Every MixDorm booking is paid upfront through us — one simple rule for all hostels and guests.
Cancellation policy varies by hostel — see details.
Cancellations are subject to the hostel's policy and MixDorm's booking terms. See mixdorm.com/refundpolicy for details.
Section 2
No-Show Policy.
A no-show occurs when a guest fails to arrive by 11:59 PM on check-in day without notifying the property or MixDorm.
Definition
Guest fails to arrive by 11:59 PM on check-in day without notifying the property or MixDorm in advance.
Group Dorm Split Rule
Groups of 4 or more may be split across multiple dorms — regardless of request — to maintain social integrity of dorm spaces.
No-show policy
Cancellations are subject to the hostel's policy and MixDorm's booking terms. See mixdorm.com/refundpolicy for details.
Section 3
Exceptions & Force Majeure.
Refunds may be granted under special circumstances. Each case is reviewed individually and requires written proof.
Eligible exceptions include:
Natural disasters affecting travel
Health emergencies (with medical documentation)
Government-declared travel bans
MixDorm holds the right to make final decisions on all exception cases. Written proof is mandatory for all claims.
Section 4
Settlement with Hostels.
Hostel payments are automated and transparent. Here's exactly what to expect after check-in.
Payment timeline
After guest check-in
Within 7 days
What gets deducted
From each booking payment
MixDorm commission + fees
Bank account required
Via property dashboard
Or PayPal
Settlement currency
Based on property location
Local currency / USD
Make sure your bank or PayPal details are added in the property dashboard to avoid payment delays.